Terms & Conditions

Last updated: 21 September 2026

These terms apply to passenger transport enquiries and bookings made directly with TAXICA through this website or WhatsApp.

Bookings and confirmation

Sending an enquiry, fare-estimate request or WhatsApp message does not by itself create a confirmed booking. A journey is booked only when TAXICA confirms the booking. Please check the confirmed pickup location, destination, date and time carefully.

Fare estimates

Website estimates are provided for guidance. The estimator uses the calculated road distance and the applicable Carlisle Hackney Carriage tariff logic. Actual metered fares may differ because of the route actually travelled, waiting time, traffic, changes requested during the journey, applicable extras or other circumstances affecting the meter. For metered journeys, the taxi meter determines the final fare unless a different fare has been expressly agreed in advance where permitted.

Pickup and waiting

Please be ready at the agreed pickup time and provide a location where the vehicle can stop safely and lawfully. Delays, waiting time or additional stops may affect the fare. If TAXICA cannot reasonably locate or contact the passenger, the journey may be treated as a no-show.

Changes and cancellations

If you need to change or cancel a booking, contact TAXICA as soon as possible through the same WhatsApp conversation where possible. For longer-distance, specially arranged or contract journeys, any cancellation terms agreed when the booking is confirmed will apply.

Passengers, luggage and conduct

You should tell TAXICA in advance about the number of passengers, significant luggage, accessibility requirements or anything else that may affect whether the vehicle is suitable. Passengers must behave lawfully and must not endanger or seriously interfere with the driver, vehicle or other road users. A journey may be refused or ended where continuing it would be unsafe or unlawful.

Delays and circumstances outside reasonable control

Journey and arrival times can be affected by traffic, road closures, weather, accidents and other events outside reasonable control. TAXICA will make reasonable efforts to provide the confirmed service but cannot guarantee journey times in circumstances outside its reasonable control.

Lost property

If you believe you left an item in the vehicle, contact TAXICA promptly. Reasonable efforts will be made to identify and return found property.

Regular, account and contract work

Regular or contract transport may be subject to additional written requirements, prices, service specifications or cancellation arrangements agreed with the customer or contracting organisation. Where those specific terms conflict with these general terms, the specifically agreed terms will apply to that work.

Contact

Booking and service enquiries are handled through WhatsApp on 07708 902100.