Privacy Policy

Last updated: 21 September 2026

This privacy notice explains how TAXICA uses personal information when you make an enquiry, request a booking, arrange a journey or discuss regular or contract transport.

Information we may collect

Depending on the service you request, this may include your name, telephone number, WhatsApp contact details, pickup and destination, journey date and time, passenger requirements, booking history, payment or transaction records, and information you choose to provide in connection with an enquiry or journey.

Why we use your information

We use personal information to respond to enquiries, provide fare information, arrange and carry out passenger transport, communicate about bookings, manage regular or contract work, maintain appropriate business and financial records, resolve queries or complaints, and meet legal or regulatory obligations.

Lawful bases

Where information is needed to take steps at your request before a booking or to provide an agreed service, we generally process it because it is necessary for a contract or proposed contract. We may also process information where necessary to comply with a legal obligation. For limited business-administration, security or dispute-management purposes, we may rely on legitimate interests where those interests are not overridden by your rights.

Website fare estimator and third-party services

The fare estimator uses external mapping and routing services to find locations and calculate a road route. Location searches may be sent to OpenStreetMap/Nominatim and routing requests may be sent to the OSRM routing service. Bank-holiday information may be obtained from GOV.UK. If you choose to continue through WhatsApp, your use of WhatsApp is also subject to WhatsApp's own privacy terms.

Who we share information with

We do not sell customer information. Information may be shared where reasonably necessary with service providers used to operate communications, mapping/routing or business systems, with organisations involved in a contract journey where appropriate, or with public authorities where required by law.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the booking or enquiry, business administration, accounting, resolving disputes and meeting applicable legal requirements. Different records may therefore be retained for different periods.

Your data protection rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, portability of information, or to object to certain processing. Some rights depend on the lawful basis being used and are not absolute.

Contact and complaints

For privacy questions or to exercise a data protection right, contact TAXICA through WhatsApp on 07708 902100. If you have concerns about how your information has been handled, you can also complain to the UK Information Commissioner's Office (ICO).

Cookies

TAXICA does not currently use website cookies for analytics, advertising or tracking. If this changes, this notice and the website's cookie information will be updated as appropriate.